Terms and Conditions

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MUSIC SCHOOL TERMS & CONDITIONS

By attending lessons at the Yamaha Music Schools in Burton & Tamworth; you agree to abide by our terms & conditions set out below. These Terms & Conditions are sent out firstly at the point of enrolment, then quarterly thereafter. They are also available on our website at www.yamahamusiclessons.co.uk/terms and displayed in the Receptions at both sites.

Payment of Lessons

• The Music School offers two ways of paying for lessons 1) advance monthly payment via Standing Order or 2) advance payment for a Quarter of the Year by cash, cheque or BACs payment.

With no exceptions.

• All lessons given by the Music School are chargeable.
• All fees paid for lessons are non-refundable and non-transferable.
• For Standing Order payers should payment fail to enter the Music School account on time immediate payment by cash, cheque or BACs should be received in order to avoid disruption to lessons.
• For Quarterly Payers payment should be received at the Music School Head Office (address below) one week prior to the commencement of the Quarter of lessons.
• The Music School reserves the right to refuse admittance to the lesson if payment has not been received
• A valid cheque guarantee card number should accompany cheque payment.
• The Music School will send reminder letters if payment is not received however this will incur an additional administration fee per letter.
• The Music School reserves the right to use the services of a debt collection agency if necessary – this will incur additional administrative charges to the student.
• Lesson fees are reviewed annually.

Cancellations & Refunds

• Any lesson that the Music School is unable to give due to Bank Holidays, teacher unavailability etc. will be refunded by BACs at the end of the Quarter. Payment by cheque will incur a £1.25 charge.
• Any extra lessons taken by the student, other than the agreed Quarter dates, will be charged at Private or Group rate appropriate to the lesson taken & will be debited from the Music School refund accordingly.
• Students may cancel up to four lessons per year without being charged. Pupils should inform the Music School of their cancellation dates with at least seven days’ written notice by email or cancellation form on reception. Verbal notification is not accepted. If a pupil is absent without informing the Music School Office by this time, the lesson will be charged.

Termination of Lessons

• In the event of a pupil wishing to terminate their lessons, the Music School Head Office requires one month’s written notice for pupils who pay by Bankers Order or one month’s written notice without exceptions; prior to the start of the next Quarter for pupils who pay Quarterly.
• During a notice period the Music School does not offer any refunds for student cancellations.
• Should the Music School not receive written notice, as set out above the following quarter’s lessons are chargeable to the student.
• When a pupil has been enrolled in the School they remain so until formally withdrawn. Failure to attend classes does not constitute formal withdrawal. Lessons will continue to be charged at the normal rate until written notice has been received & notice period has ended.

General

• The Music School reserves the right to merge classes together at any time.
• The Music School reserves the right to refuse admittance to disruptive pupils and will inform parents of any difficulties immediately. A code of conduct is available from the Music School, which sets out our behavioural policy.
• If the regular teacher is unavailable to take the lesson, an alternative Yamaha trained Teacher will be asked to take the class wherever possible, in order to avoid the pupil having to miss a timetabled lesson.
• In the unlikely event of only one student attending a group lesson the teacher will still run the lesson as planned.
• Teachers will make themselves available to discuss the progress of students by appointment through reception and any problems that a student may be experiencing at a mutually convenient time. If a problem cannot be rectified satisfactorily with the Teacher an appointment with the Manager can be arranged through Music School Reception.
• Students causing any wilful damage to Music School property beyond normal wear and tear will be responsible for the cost of repair or replacement of the damaged item(s)
• There is a strict No Food or Drink policy in place in our studios for the safety of students.
• CCTV is installed and recording in our Music school to ensure safeguarding of our pupils, prevention and detection of crime and for protecting the safety of the public.
• Mobile phones are not to be used within any of our studios unless authorised by the teacher taking the lesson.